1. Non-Refundable Products

Please note that most pharmaceutical and healthcare products are non-refundable once sold and delivered, due to safety, hygiene, and regulatory reasons. This includes (but is not limited to):

• Prescription medications

• Over-the-counter (OTC) medicines

• Opened or used health supplements

• Perishable health products (e.g., insulin, vaccines)

2. Refund Eligibility

Refunds may only be issued under the following conditions:

• You received a damaged, expired, or wrong product.

• The product was not delivered due to issues caused by us or our shipping partners.

• You canceled your order before dispatch/shipping (if applicable).

To be eligible, please notify us within 48 hours of delivery with:

• Your order number

• Clear photos of the item(s) received

• A brief description of the issue

3. How to Request a Refund

Please contact our customer support team at [ info@viventispharma.com ] or call us at [ +91-8169557344 ]. Our team will verify the issue and initiate the refund process if approved.

4. Refund Process

Once your refund is approved:

• The refund will be processed back to your original payment method within 7–10 business days.

• If payment was made via cash on delivery (COD), we may issue a refund through bank transfer, UPI, or store credit.

5. Cancellation Policy

• Orders can only be canceled before dispatch.

• Once shipped, no cancellations will be accepted.

6. Exceptions

• No refunds for delays caused by natural disasters, lockdowns, or courier delays beyond our control.

• We reserve the right to refuse a refund if we detect abuse of our policy.