Shipping Policy / Details
At [ Viventis Pharma LLP ], we aim to deliver your pharmaceutical and healthcare products quickly, safely, and in compliance with all applicable laws and regulations.
1. Order Processing
All orders are processed within 24–48 hours of confirmation, excluding Sundays and public holidays.
Orders placed after business hours or on weekends will be processed the next working day
Prescription-required products will only be shipped after a valid prescription is received and verified.
2. Shipping Methods & Delivery Time
We partner with reliable courier services to ensure timely and secure delivery.
| Shipping Type | Estimated Delivery Time | Charges |
|---|---|---|
| Standard Shipping | 3–7 business days | Free or ₹[Amount] |
| Express Shipping | 1–3 business days | ₹[Amount] (if available) |
3. Delivery Areas
We currently ship to locations within [India / Your Country]. Please check with our support team if you’re unsure whether we deliver to your area.
⚠️ Important: We do not ship to P.O. Boxes or internationally at this time.
4. Cold Chain / Temperature-Sensitive Products
Products requiring cold storage (e.g., insulin, vaccines) are packed with insulated containers and ice packs to maintain temperature during transit. These products are only shipped via express delivery and may have limited serviceable areas.
5. Prescription Medicines
For prescription medicines:
A valid prescription must be uploaded at checkout or sent to [email or WhatsApp number].
Orders will be held until the prescription is verified by a licensed pharmacist.
6. Delays and Exceptions
While we strive to meet our shipping timelines, delays may occur due to:
Courier service issues
Regional restrictions or lockdowns
Extreme weather or natural disasters
Regulatory holdups
We will keep you informed via email/SMS in case of any significant delay.
7. Order Tracking
Once your order is shipped, you will receive a tracking link via SMS/email to monitor its status in real time.
8. Damaged or Missing Items
If your order arrives damaged or is incomplete, please notify us within 48 hours of delivery with photos and your order ID. We will investigate and take corrective action promptly.
If you have questions about shipping or delivery, please contact our support team at [ info@viventispharma.com ] or call us at [ +91-8169557344 ].